Refund Policy

Any refunds for payment are to be requested from Curchods Mortgage Services and not through Worldpay.

If a refund is due we will only refund once cleared funds have been received from Worldpay and once it had been agreed by Curchods Mortgage Services that a refund is due to you. Please note that all transactions take approximately 3-5 working days to clear our account and until all funds are cleared no refunds can be made.

Where a fee has been paid by credit card, if a return of the fee is necessary then refund will be returned to the card from which the payment was made.

All decisions on the validity of a refund rest with the Company and the Company’s decision is final.

Contact Details

Curchods Mortgage Services, Wix Hill House, Epsom Road, West Horsley, Surrey, KT24 6DY

mortgages@curchods.com

Transaction Currencies

We currently accept payment through our WorldPay Payment Gateway in the following currencies;

GBP (£).

Payment Cards Accepted

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“I'm very pleased to recommend Mike (Mortgage Advisor) & Gemma (Case Manager) for those who need a mortgage service. They have been helping us for cases of transaction process totally taken over a year and I'm very impressed for their quick and detail response. They are always able to reply by email within one day no matter it's a back and forth communication. We can always get what we want to know precisely from their reply with very polite manner.”

john li

11/10/2023

Curchods Mortgage Services is a trading style of Lifetime Wealth Management Limited, which is an appointed representative of Quilter Financial Services Limited, Quilter Mortgage Planning Limited & Quilter Wealth Limited, which are authorised and regulated by the Financial Conduct Authority and registered as 440703, 440718 and 217742 respectively. Lifetime Wealth Management Limited is registered in England and Wales, No:4631136. Registered Address: 12-14 Upper Marlborough Road, St. Albans, Hertfordshire, AL1 3UR. The guidance and information on this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

If You Are Unhappy With Our Service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us: Quilter Financial Planning Complaints Department Quilter Sunderland SR43 4JP Email: QFPcomplaints@quilter.com Tel: 0808 171 2626 You can find more information by visiting the Quilter Financial Planning website: http://www.quilterfinancialplanning.co.uk/contacts. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financialombudsman.org.uk)