Refund Policy

Any refunds for payment are to be requested from Curchods Mortgage Services and not through Worldpay.

If a refund is due we will only refund once cleared funds have been received from Worldpay and once it had been agreed by Curchods Mortgage Services that a refund is due to you. Please note that all transactions take approximately 3-5 working days to clear our account and until all funds are cleared no refunds can be made.

Where a fee has been paid by credit card, if a return of the fee is necessary then refund will be returned to the card from which the payment was made.

All decisions on the validity of a refund rest with the Company and the Company’s decision is final.

 

Contact Details

Curchods Mortgage Services, Wix Hill House, Epsom Road, West Horsley, Surrey, KT24 6DY

mortgages@curchods.com

 

Transaction Currencies

We currently accept payment through our WorldPay Payment Gateway in the following currencies;

GBP (£).

 

Payment Cards Accepted

 

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Curchods Mortgage Services is a trading Style of Lifetime Wealth Management Ltd, who is an appointed representative of Quilter Financial Services Ltd and Quilter Mortgage Planning Ltd, which are authorised and regulated by the Financial Conduct Authority. Lifetime Wealth Management Ltd: Registered in England & Wales, No. 04631136. Registered Office: 12-14 Upper Marlborough Road, St. Albans, Hertfordshire, AL1 3UR. The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

If You Are Unhappy With Our Service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us: Quilter Financial Planning Ltd Complaints Department, Millennium Bridge House, 2 Lambeth Hill, London, EC4V 4AJ Email: qfpcomplaints@quilter.com  |  Tel:  0191 241 0700 You can find more information by visiting the Quilter Financial Planning Ltd website: https://www.quilter.com/contact-us  If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service: www.financial-ombudsman.org.uk Registered in England and Wales ref: 04631136 12-14 Upper Marlborough Road, St Albans, Hertfordshire, AL1 3UR.